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Pa. Labor & Industry Department Launches New Unemployment Compensation System



Labor and Industry Minister Jennifer Berrier announced Thursday that the department’s new unemployment compensation system will be released on June 8, a new system that will replace the old 40-year old mainframe system. Expected to make it faster and easier for Pennsylvanians To submit a claim “The new system will be easy to use, provide access to important information and streamline the unemployment claim filing process for workers, employers, unemployment program workers and third-party administrators,” Berrier said. It looks and feels different from the current system and is more in line with the user interface of modern websites, making it easier to use. It also provides access to additional information and self-service options, and eliminates the need for claimants to contact the UC Service Center for affected programs.The following programs will be switched to the new system: Compensation. Unemployment (UC) Emergency Unemployment Compensation (PEUC) Additional Benefits (EB) Shared Work or Short Term Compensation (STC) Trade Modification Allowance (TRA) Unemployment Assistance Program The Federal Government (PUA) operates on a separate system and will not be affected by the changes to the characteristics of the new system at present. Submit a weekly form or Bi-weekly Claims Additional features of the new system include: new or reopened claims, access to information about claims, appeals, review of the status of payments, using the dashboard to receive important messages from UC staff. Change options such as Whether communications are sent electronically or via physical mail, and whether or not the federal income tax is deducted, according to L&I, the new UC system will provide employers with an abi lity to receive important information and notifications via Additional dashboards and self-service options for managing their benefit information. While the current system only prompts the separation of dates, appeal hearing and UC contact, the new system will allow employers to view this information in real time. This will provide more governance, faster response times and better communication about changes to employer information, L&I said. Assisting users in preparing the L&I will provide a user manual and organize work practices. A live workshop to help each person learn how to use the new system before use. Announcements will be made in the coming weeks regarding the dates of the workshop and how to reach it.L&I said it was still hiring and training 500 to 1

,000 additional customer service representatives and 180 interviewees. To help Pennsylvania residents answer questions and Claims, business claimants and other users are available for tutorials and guides for the new system at www.uc.pa.gov People can also follow L&I on Facebook or Twitter to keep it updated.The claims system will be offline during the transition.L&I said that during the change, the claims system will have to be offline for all users for about two weeks. The department is expected to provide regular updates on this and other changes.

Labor and Industry Minister Jennifer Burrier announced Thursday that the department’s new unemployment compensation system will be launched on June 8.

The new system, which will replace the old 40-year-old mainframe system, is expected to make Pennsylvanians Can submit a request faster and easier.

“The new system will be easy to use, provide access to important information and streamline the unemployment claim filing process for workers, employers, unemployment program workers and third-party administrators,” Berrier said.

According to Berrier, the new UC system has a different look and feel than the current one and is more in line with the modern web site’s user interface, making it easier to use. It also allows access to additional information and self-service options, and eliminates the need for claimants to contact a UC service center.

Affected programs

The following programs will switch to the new system:

  • Unemployment Compensation (UC)
  • Epidemic Emergency Unemployment Compensation (PEUC)
  • Additional benefits (EB)
  • Common work or short-term compensation (STC)
  • Trade Pattern Adjustment Allowance (TRA)

The Federal Unemployment Assistance Program (PUA) operates in a separate system and will not Affected by the change

New system features

Individuals applying for benefits through the programs listed above will need to use the new UC system to submit weekly or fortnightly claims.

Additional features of the new system include:

  • Submitting a new or reopening application
  • Access to information about the claim
  • Filing an appeal
  • Check your payment status
  • Using a dashboard to receive important messages from UC staff.
  • Changes in options, such as whether communications are sent electronically or via physical mail, and whether federal income tax will be deducted.

According to L&I, the new UC system will allow employers to receive important information and announcements via a dashboard and additional self-service options for managing their benefit information. While the current system only notifies the separation of dates, appeal hearing and UC contact, the new system allows employers to view this information in real time. This would provide more oversight, faster response times and better communication about employer data changes, L&I said.

Help users prepare

L&I will provide user guidance and live workshops to help individuals learn how to use the new system before deploying it. An announcement will be made in the coming weeks regarding the dates of the training and how to reach them.

L&I said it was still hiring and training 500 to 1,000 additional customer service representatives and 180 interviewees to help Pennsylvania with their questions and claims.

Tutorials and guides for the new system can be found at www.uc.pa.gov People can also follow L&I on Facebook or Twitter to get the latest news.

The claims system will go offline during the transition.

L&I said that during the system change, the claims would have been offline for all users for about two weeks. The department is expected to provide regular updates on this and other changes.




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