Home / World / Skiers express their frustration with Vail Resorts over refusing credit refunds.

Skiers express their frustration with Vail Resorts over refusing credit refunds.



Vail Resort, one of the top players in the ski industry with more than half a dozen resorts in northern New England, is facing backlash from customers who say the company forced them to breach the epidemic travel restrictions. State or lose a lot of money they pay for ski passes. Purchased before those restrictions were enforced, many customers raised concerns to NewsCenter 5 after failing to receive information from Vail.Dr.Danielle Roncari, working at a major hospital in Boston, faced a number of COVID-19 cases. But last summer, when COVID-19 infections were low and most were allowed to travel around New England, she spent nearly $ 900 to buy her Vail Epic ski pass and The daughters spent this winter at the company̵

7;s Vermont resorts, these were Stowe, Okemo, and Mount Snow, but then there were new Vermont travel restrictions, forcing all visitors to quarantine, something doctors didn’t. It can certainly be done in the epidemic. “I expected to go work on my own,” she said. Dr. Roncari thought she would get her money back because the Epic Pass came with a free “Epic Coverage”, which she said Vail said would. In a letter last summer, Vail CEO Rob Katz promised that the company’s resorts will “comply with all local regulations” and “put safety first. “During ski season “This often means choosing to go further than necessary in order to do your best to give you peace of mind,” Katz wrote, but Vail declined a refund. Ron Cary “It was unusual for being forced. People are doing the wrong things in the midst of the epidemic, ”she said.“ I feel like Vale is forcing people to make travel decisions because they have this non-refundable card. ”Dr. Roncari is not alone in the country. To her disappointment, Rob Cote spent about $ 470 to buy Vail’s Epic Northeast Midweek Pass to ski Okemo, about 40 minutes’ drive from his winter home in upstate New York. He said Vermont’s travel restrictions, which impose a seven-day quarantine along with a negative COVID-19 test or 14 days of quarantine, made the use of his pass impossible. But Vail also declined his refund request. “I feel terrible, not just about my personal refund, but the company will take over in the outbreak that we are currently having,” he said. “I choose to respect Vermont’s approach and I will not just violate it.” Skiing only. ”Jackie Gabrielle and her boyfriend spent over $ 1,200 on an Epic Pass to snowboard in one of Vail’s New Hampshire mountains. But said I couldn’t Traveled there due to restrictions when they returned home to Massachusetts, Gabrielli said her boyfriend was a necessary worker and was unable to quarantine when he returned. They were also denied refunds, all of these consumers said they would reopen for unused passes to next winter, hoping that travel restrictions will be a thing of the past. Vail stated that the cardholder Should receive a refund if they are “under” detention “” stay at home “at the on-site shelter. “Or any other comparable government order” which will fall during the ski season. But in denying these customers, Whale wrote: “Government travel advisories that do not prohibit the use of your card, such as general quarantine … are not refund incidents.” Money for the fear or inconvenience associated with COVID-19 “” As someone who works in the hospital all day and sees the toll, it is really discouraging, “said Dr. Ron Cary. Friends who have passed through other mountains in New Hampshire and there are no questions asked if they are allowed to postpone their expeditions to the next year, so other mountains are doing the right thing, “Vail Resorts told the Washington Post. I said Refusing a refund due to the inconvenience of state travel restrictions But it hasn’t stopped skiers from skiing, but the company kept it free, releasing a statement promising to assess the refund at the end of the season: “We know some of our cardholders are going to be able to do so.” Faced with additional challenges this season, we sincerely understand their disappointments and will take all actions. Guest Concerns at the end of the season as we try to keep our cardholder loyalty in the meantime, our cards are valid for many resorts in five eastern states and for nearly four months of that season. Correct We are now focused on delivering a safe and secure experience for all of our resorts and thank our guests for their understanding and patience. ”It may be too late for customers to raise concerns to us because they say they will not. Ski or snowboard with Vail again.

Vail Resort, one of the top players in the ski industry with more than half a dozen resorts in northern New England, is facing backlash from customers who say the company forced them to breach the epidemic travel restrictions. State or lose a lot of money they pay for ski passes. Buy before those restrictions are enforced, many customers raise their concerns to NewsCenter 5 after receiving no information from the level.

Dr. Daniel Roncary, working in major hospitals in Boston, faces COVID-19 cases, but last summer when COVID-19 cases were low and most were allowed to travel. Throughout New England, she spent almost $ 900 to buy Vail’s Epic ski pass for her and daughter to use this winter at the company’s Vermont resort. The resorts include Stowe, Okemo and Mount Snow, but then there are new Vermont travel restrictions that require all visitors in the state to quarantine, something doctors absolutely cannot do in the epidemic.

“I expected to go work on my own,” she said.

The view from the top of the trail at the Okemo Resort in Ludlow, Vt.

Picture of Ganley

The view from the top of the trail at the Okemo Resort in Ludlow, Vt.

Roncari thought she would get her money back because the Epic Pass came with a free “Epic Coverage”, which she said Vail said would protect her purchase.

In a letter last summer, Vail CEO Rob Katz promised the company’s resorts to “comply with all local regulations” and “make safety first” during ski season.

“This often means choosing to go further than necessary in order to do your best to give you peace of mind,” Katz wrote.

But Vail refused a refund to Dr. Ron Cary

“It’s unusual because they force people to do the wrong thing in the midst of the outbreak,” she said. “I feel like Vail is forcing people to make travel decisions because they have this card, which is non-refundable.”

Roncari was not alone in her disappointment.

A sign at Vail Resort explains elevator instructions amid the COVID-19 epidemic.

Rob Cote spent about $ 470 to buy Vail’s Epic Northeast Midweek Pass to ski Okemo, about 40 minutes’ drive from his winter home in upstate New York. He said Vermont’s travel restrictions, which impose a seven-day quarantine, along with a negative COVID-19 test or 14 days of quarantine, made the use of his pass invalid. But Vail also refused his refund request.

“I feel a lot worse not just about my personal refund, but the company will take over in the outbreak that we are currently having,” he said. “I choose to respect Vermont’s approach and I won’t just violate it. Skiing only “

Jackie Gabrielli and her boyfriend spent more than $ 1,200 on the Epic Passes snowboarding at one of Vail’s New Hampshire mountains, but said they could not get there due to restrictions when they returned. A Massachusetts home, Gabrielli said her boyfriend was a necessary worker and was unable to quarantine when he returned. They were also denied a refund.

All of these consumers said they would reopen for unused passes next winter when they hope that travel restrictions will be a thing of the past.

Vail Epic Pass fine print

Vail’s “Epic Coverage”, a detailed edition, said cardholders should be reimbursed if they did. “Under” detention “” stay at home “” shelter in place. “Or other departments order” at least seven days, which falls during the ski season.

But in denying these customers, Whale wrote: “Government travel advisories that do not prohibit the use of your card, such as general quarantine … are not refund incidents.” The company also said Epic Coverage “does not return. Money for the fear or inconvenience associated with COVID-19 ”

“As someone who works in the hospital all day and day and sees the toll. [the pandemic is] Roncari said: “I have friends who have been through other mountains in New Hampshire and there are no questions asked if they are allowed to postpone the expedition to the next year. So there are other mountains doing the right thing. ”

A sign at the Vail Resorts ski area requires guests to wear a face mask.

Well Resort told us the refusal of the refund because of the inconvenient state travel restrictions But it hasn’t stopped skiers from skiing, but the company kept it free, releasing a statement promising to assess refunds at the end of the season: “We know some of our cardholders are going to be able to do this. Faced with additional challenges this season, we sincerely understand their disappointments and will take all actions. Guest Concerns at the end of the season as we try to keep our cardholder loyalty in the meantime, our cards are valid for many resorts in five eastern states and for nearly four months of that season. Correct We are now focused on delivering a safe and secure experience for all of our resorts and thank our guests for their understanding and patience.

It might be too late for customers to raise concerns to us because they say they won’t ski or snowboard with Vail anymore.


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